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How pk4 Handles Your Account and Rights

These terms cover how pk4 operates your account, what we collect, and how we handle disputes. Access to pk4 depends on your local law and whether your region is eligible — read this before you open an account.

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pk4 How pk4 Handles Your Account and Rights
REACH US DIRECTLY

Contact pk4 for Legal or Account Questions

If you have a question about these terms, want to request a copy of your account data, or need to report a compliance concern, our support team handles all of these. Queries about account suspension, transaction disputes, or data requests are prioritised — include your registered mobile number so we can locate your account without delay.

Live Chat Available inside your account dashboard — fastest path for urgent disputes or account access issues.
Email Support Send detailed legal or data requests to our support address; we aim to respond within two working days.
Account Messaging Use the in-app message thread for transaction queries — the full history stays attached to your account record.
DATA AND SECURITY

How We Protect and Manage Your Account Data

Your account data is stored with SSL encryption in transit and at rest. We collect only what is necessary to operate your account — your registered mobile number, wallet identifiers (bKash, Nagad, or Rocket), and transaction history. We do not sell your data to third parties. Cookie data is used to maintain your session across devices, so switching from mobile browser to desktop does not log you out mid-session. You can request a full export of your personal data by contacting support; we process these requests within a reasonable timeframe. If you want your account closed and data removed, submit the request through in-app messaging and include your registered number.

Encryption

All data in transit between your device and our servers is SSL-encrypted. Session tokens are rotated on each login to prevent replay attacks.

Data Retention

Transaction logs are kept for the period required by applicable financial regulations. Personal profile data is removed promptly when you close your account.

Cookie Use

Session cookies keep you logged in across your phone and browser without re-authentication. No third-party ad cookies are placed on your device via pk4.

Account Changes

To update your registered wallet number or request data deletion, contact support through in-app messaging with your mobile number on hand.

Your Legal and Account Rights Explained

These are the questions we hear most often about how pk4 operates legally and what your rights are as an account holder.

Access depends on your local law and whether your region is eligible. It is your responsibility to confirm that online gaming is lawful in your jurisdiction before opening an account.

We collect your registered mobile number, bKash, Nagad, or Rocket wallet identifier, and your transaction history. We do not collect more than what is needed to operate your account.

Contact our support team through in-app messaging or email, include your registered mobile number, and we will process your data export request within a reasonable timeframe.

Yes. Submit a closure and deletion request via in-app messaging with your registered number. Transaction records required by financial regulations are retained for the mandatory period, then removed.

We verify that your payout wallet — bKash, Nagad, or Rocket — matches the number on your account record. A mismatch pauses the transfer; contact support to resolve it with your registered number.

Raise disputes through live chat or in-app messaging within seven days of the transaction date. Include the transaction reference and your registered mobile number so we can investigate quickly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.