Reference

How pk4 Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use pk4, how we protect it, and what rights you have over it. Access and use of pk4 depends on your local law and eligible regions.

Secure account dataPayment privacy — bKash, Nagad, RocketYour rights explainedContact us anytime

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What We Collect and Why

pk4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a pk4 account, we collect the information needed to run it — your registration details, login activity, and the payment methods you connect, whether that is bKash, Nagad or Rocket. We also collect device and session data when you access the platform via

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mobile browser or app, so your session carries over smoothly between devices. Transaction records tied to your wallet deposits and withdrawals are stored as required by our operational processes. We do not sell your personal data to third parties. Data shared with payment processors — such
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as the mobile wallet providers handling your bKash or Nagad transfers — is limited to what those transactions require. Cookies and similar trackers help us recognise returning accounts and keep your preferences intact; you can manage cookie settings through your browser. If you are accessing from
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Bangladesh, availability and data handling obligations depend on local law and the eligible regions we serve. We keep your data only as long as your account is active or as our operational and legal requirements specify.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your data is handled, want to update your information, or need to request deletion of your account, our support team is available to help. Reach out through any of the channels below and mention your registered account details so we can locate your record quickly.

Team online

Live Chat

Start a chat from the pk4 site or app. Have your registered mobile number ready so the team can pull up your account and data records without delay.

Email Support

Write to our support address with your request. For privacy-specific queries — data access, correction or deletion — mark your subject line clearly so it reaches the right team.

Account Help Centre

Log into your pk4 account and head to the Help section. You can submit a privacy request directly from there, linked to your account for faster processing.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

We apply security measures across your account, your payment data, and your session activity to reduce the risk of unauthorised access. Here is how that works in practice.

Account Security

Your pk4 account is protected with password hashing and session tokens. Login attempts from unrecognised devices prompt a verification step before access is granted to your account.

Payment Data Handling

When you deposit via bKash, Nagad or Rocket, only the transaction reference and amount move through our system. Your wallet PIN and full wallet credentials are never stored by pk4.

Data Retention

We keep your account data for as long as your account remains open. If you request closure, we retain only what our operational and legal obligations require, then delete the rest.

Your Rights and Requests

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion of your account. Submit requests via live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Privacy at pk4

These are the questions we get most often about how pk4 manages personal data, your rights, and how to act on them.

We collect your registration details, login activity, device information, and records of transactions made via bKash, Nagad or Rocket. We collect only what is needed to run your account.

We do not sell your data. We share limited information with payment processors — like mobile wallet providers for bKash or Nagad transfers — only to the extent the transaction requires it.

Only transaction references and amounts pass through our system. Your wallet PIN and full credentials are never stored by pk4. Payment data is handled by the wallet provider directly.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data we hold in a reasonable timeframe.

Submit a deletion request through live chat, email, or the Help section in your account. We will process it and retain only what our operational and legal obligations require before deleting the rest.

Your data is kept while your account is active. After a closure request, we retain only what is legally or operationally required, then delete remaining personal information.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoPk4 Glossary

How pk4 Handles Your Personal Information

Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Keep Your Information Safe

Account Security

Payment Data Handling

Data Retention

Your Rights and Requests

Common Questions About Your Privacy at pk4

01 What personal data does pk4 collect when I open an account?

02 Does pk4 share my data with third parties?

03 How does pk4 protect my bKash or Nagad payment details?

04 Can I request a copy of the data pk4 holds on me?

05 How do I ask pk4 to delete my account and personal data?

06 How long does pk4 keep my data after I stop using the account?

Privacy Policy

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